From time to time it may become necessary to rebuild the data file used in the OnTime Mobile for Windows Mobile application. Doing so can allow your mobile device to take advantage of new features that OnTime will implement from time to time and sometimes help resolve synchronization issues.

Note: You will need a good internet connection to perform this operation. Its not suggested that you perform the steps when there is a chance you will be losing internet connectivity.

How to rebuild your data file in OnTime Mobile for Windows Mobile:

1. Start OnTime Mobile and sign in.
2. Once signed in and at the home screen, wait for the initial synchronization to complete. You will see a message like this appear:
    
   
    
3. Once completed, click on the Tools menu and choose Options.
4. Select the Database tab and then click the Repair Database button.
    
   
    
5. If successful, a message will appear stating that the recreation was succeeded and the application is synchronizing with the server. Dismiss the message and then tap Cancel to exit the options screen.
    
   
    
6. Notice the synchronization process as shown here. Wait for the process to complete before using the application.
    
   
    
7. Once synchronization is completed, you may resume using the program.

If the steps outlined above don’t completely work, try performing a soft reset on your device and repeating the process. This help help ensure that no other programs are keeping a lock on your data file.